Help, corrections and refunds
Email hello@vanillasky.ai with your video link and a short description of the problem. If payment is involved, include the receipt reference and checkout email. Never send card numbers, passwords or provider keys.
Video or facts incorrect
Tell us the scene number and the detail that needs correcting. The facts you confirmed on the storyboard are fixed once the video is being made. Contact us before paying for another car to fix a mistake. Do not post a video that misrepresents the vehicle.
Payment or access problem
For duplicate charges, an unavailable paid video or a failed delivery, send the receipt reference and original video link. Not happy with the video itself? Say so and you get your money back. Keep the original browser to edit your car; a shared video link provides viewing access. Download your finished MP4 and save a copy.
Data and availability
Unpaid runs are normally removed after 14 days. For deletion, access or correction requests, contact the same address. We may need information to verify that the listing or payment is yours. Response time depends on availability; there is no live-chat or guaranteed response-time service.